Handling a urine soaked computer at 10:00AM is exactly what I want to be doing. I’m starting to think someone has it in for us because we now see at least one pissed computer a week. If you have a computer with anything more than a bit of dust or the coffee you just spilled on it, let the technician know so we can wear gloves. Nasty.
Since Windows 10 was released last year we’ve had a lot of customers ask us to bring their older systems up-to-date. I’m not talking about systems that are a few years old, I’m talking computers the Flintstones may have used. I’m talking OLD. That’s like moving a piano with a Fiat, something bad will happen.
I hear the “can you make this computer good enough to play [the latest video game]” question all the time? “Yes we can by ripping out all your old hardware from the last millennium.” Anything can be done for the right amount of money, but trying to jam a PCI-E video card into an AGP slot isn’t going to happen.
You have to love the people who bring in their $50.00 tablet to be repaired. After telling customers we only repair iPads we still have people handing us their crappy tablet. The craziest thing of all: after telling people the stupid thing will cost more to fix than it’s worth, they still ask us to do the repair.
Can’t leave out the people who forget all their passwords and want us to somehow remember them. You bet we have those customers who think that by paying us money to fix an unrelated issue we can somehow make their Gmail and Facebook passwords come back. Answer your stupid questions or configure your cell number correctly.
It blows my mind when someone complains to me about service they received by one of our competitors. “They had my computer for weeks and it didn’t get fixed and now I have to pay you.” Of course they have a choice, but they’re the ones who picked the cheap chop shop expecting to get great service.
Last but not least are customers who buy $1,000.00 computers and laptops to play Solitaire. Believe it or not, there are HUGE numbers of people who don’t use their computer for anything other than Solitaire. Maybe Lenovo should develop a machine for strictly playing Solitaire, they’d sell a ton of them.
Let’s face it, sometimes people just suck. Nobody thinks anymore and if they did we wouldn’t be getting these outlandish things. Sometime back in 2002 some customers stopped using their brains and let stupid take over.
(Jeromy Patriquin is the President of Laptop & Computer Repair, Inc. You can read past articles at www.LocalComputerWiz.com.)