Siri, Cortana & Alexa: This Is How I Imagine Them
Ever wonder what Siri looks like? Maybe Cortana? Today I started imagining what digital personal assistants really look like. When I asked Siri about her appearance, she replied that she's…
Consumer Warning! Don’t Be Scammed Like My Customer Was
Please share this so others are aware. This kind of customer service frustrates me to no end. One of my Gardner store's competitors recently replaced a hard drive in a…
Apple vs. Microsoft. Is there really a winner?
Earlier today I sat staring at a customer's new MacBook being asked why Apple would only put one port on a laptop. Mind you, one port that both charges and…
Are PC’s Really Dying? I Know They’re Not.
Declining PC sales isn't much of a new topic. It seems every time a new technology evolves, PC's take a backseat and eventually reemerge. Desktops and laptops aren't going anywhere…
8 Steps to Prevent Your Identity From Being Stolen
Everyday, it seems, I hear stories from customers about how they were hacked. Over the past year the level of the hacks escalates from one story to the next. I…
We Saved Our Customer $80,000.00
You can see the video on YouTube, just follow this link. A customer approached me last month about running an existing software package on new computer hardware. Rather than install…
Repair Or Replace? Is There A Correct Answer?
Over the years I've talked about reasons to repair versus replace technology. I've helped many customers decide whether or not repairing an older piece of technology is really smart or…
7 Things I Learned About My Business
I'm going back on the road in the beginning of July after two solid months of training new employees and getting one of my locations back on its feet. Let…
“Help Wanted” Signs Are Worthless
Three weeks ago I started the search to replace a long-term employee. He left on a Monday and I immediately started my search that afternoon. As it was in years…
15 Years Wouldn’t Be Possible Without Loyal Customers
Small business owners can appreciate the inconvenience of an employee leaving with no notice. I had this happen within the past week so I've been pulling the weight of two…