Many years ago I used to buy new gadgets, get them home, and be really excited because they solved a problem.  I realized this weekend that nothing I've had in…

In my limited spare time I've been working on my version of a "Computer Repair for Dummies" book.  After years of customers asking me for such a book, I decided…

I have been asked many times to retrieve data from customers' hard drives.  No matter if they deleted the file by accident, misplaced the file, or their hard drive became…

Last week a customer asked me how it's possible that two major electronics retailers can open and close within a couple years of each other.  What caused a major electronics…

In my prior life as an industrial salesman, I was taught to never make assumptions before visiting a customer.  My boss - Glenn - used to tell me, "You can't…